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Alena Crawley

Content Manager

"With over 10 years of experience in Marketing and Customer Service, Alena is able to maximize the reach of a hotel’s engagement efforts through her warm and spirited writing. She truly understands the impact that a timely and well-crafted response can have on the overall perception of a business or organization and takes great pride in her role as Content Manager for The Reputation Lab. Because of her work in PR & Communications, Alena understands the power of efforts both big and small in enhancing a brand and works diligently to ensure that online dialogue with guests is reflective of the 5-Star level of service they will receive on location.


While clear and compelling communication is certainly something that Alena enjoys doing, she is also an avid DIY’er and loves finding new projects and creating new pieces that make the world around her just a little more beautiful."