Our Reputation Enhancement & Management (REM) Program was designed for those hotels that are focused on elevating their online review performance.  Perhaps the leadership team has goals in elevating their average review scores, the volume of reviews received each month, or perhaps other metrics such as TripAdvisor rank are important.

 

In our REM program offers a more holistic approach to reputation management in that we become more of a strategic partner. We will work with your leadership and guest-facing teams to put best practices in place to drive results.  While renovations, new amenities, or new experiences can certainly elevate review performance, so too can capitalizing on guest engagement.  With this in mind, the core of our REM program is our Guest Engagement Training workshops which will be hosted during a property visit.  These workshops teach colleagues how to maximize the opportunities available within the authentic conversations we are already having with our guests.  We teach the value of a proper quality check and put best practices in place which organically skyrocket positive review volumes and local rankings across meaningful platforms.

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Post-training, your dedicated Account Manager will partner with your Property Champion and mentor that colleague through weekly calls.  Our goal-post training is to ensure we have a Champion/Leader on property who continues to work with the team in developing the new skills and achieving the new goals introduced during our training event.  We provide your Champion with a number of tools and resources that will help develop this culture and weekly calls will occur to discuss our successes, areas of opportunity, and next-steps.   

 

Of course, our REM program includes everything noted within our Review Response program and your hotel will have a dedicated Content Producer who will craft unique review responses that engage your guests and enhance your reputation.