Reputation Enhancement & Management (REM)

(Our Signature Hotels/Restaurants Package)

This service begins with an on-site discovery meeting followed by workshops for your managers and guest-facing colleagues. We work with your teams to put best practices in place which organically skyrocket positive review volumes and local rankings across meaningful platforms.


Once this training is complete, our Content Managers craft unique review responses that engage your guests and enhance your reputation. Clients enrolled in this program can save an average of 18 to 22 hours* per month which can be reinvested in what your team does best: running your business. 

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Our Reputation Enhancement and Management (REM) service includes:

  • An on-site discovery meeting to gain a comprehensive understanding of your business as a facility and its brand messaging

  • A complete audit of your online performance

  • A comprehensive analysis to identify your business’ strengths, weaknesses, opportunities, and threats related to your online reputation

  • A Cultural Implementation Training Program focused on effective guest dialogue and the power of each review

  • Development of an enhancement strategy aimed at elevating your performance and reaching established goals

  • A dedicated Content Manager which will craft unique and engaging review responses across multiple platforms, and publish them upon approval

  • A comprehensive month-end reporting suite and weekly snapshot reviewed during recurring conference calls

Not ready to schedule your free introductory call to learn how our Reputation Management and Enhancement service can help your business? Consider exploring our other popular services below to find one that better suits your needs or contact us with any questions you may have.