Harness Over X years of Hotel Sales and Marketing Experience Without Asking More From Your Team
The Reputation Lab got its start helping hotels and resorts maximize their success online. With our X years of collective hospitality experience and extensive knowledge of how online reviews, digital engagement and guest satisfaction impacts your business, we’re confident that discussing your needs with us will yield extraordinary results.
81% of travelers always read online reviews before making a booking decision and as little as a 0.1-point jump in your average review score can yield up to a 25% increase in conversions. Our team offers several services that help properties through each step of a review's lifespan and ultimately create conditions where organic review volumes increase on popular platforms like TripAdvisor, Google, and Expedia, alongside your rankings.
The Reputation Lab
Made to Order Reputation and Marketing Solutions Aimed at Helping Restaurants Thrive in a Digital Era
The Reputation Lab made its name helping restaurants, eateries and bars get their names in front of the millions of people that rely on reviews to make dinner plans, book corporate events and discover their next dining craze. If building valuable touchpoints with prospective customers that frequent platforms like Yelp, Google and TripAdvisor is something you feel can skyrocket your sales, we agree and would like to show you how we can help you achieve those ends.
91% of consumers between the ages of 18 and 34 are big believers in online reviews which is why a half-star rating increase on popular platforms Yelp translates into a 19% greater likelihood that a restaurant's seats will fill during peak dining periods. Those statistics showcase the value our team provides in the way of services like Review Response, our Reputation Enhancement and Management program, content marketing, social media management and more. When you partner with The Reputation Lab, you’ll see staggering growth in digital engagement, positive review volumes, and rankings on the sites that matter most to you.
Of people have avoided a business due to a negative review
Of people read online reviews when choosing a restaurant
Of Gen Z and Millennials are more likely to rely on social media and reviews than Gen X and Boomers
(Our Most Popular Service)
Your reputation is largely affected by the reviews you receive online and your team’s ability to engage with the customers writing them. Unfortunately, crafting unique responses to reviews left on Yelp, Google and other platforms is time-consuming and not likely to become a top priority amidst the pressing matters that require your attention. Enabling restaurant managers and team leaders to manage online reviews without imposing on their limited bandwidth is what Review Response facilitates and why it’s the most popular service we provide.
Reputation Enhancement & Management
(Our Signiture Package)
Reputation Enhancement and Management (REM) is The Reputation Lab's most robust offering. It includes everything Review Response does with the addition of on-property workshops, comprehensive performance reporting and more. If among your restaurant’s goals is consistently engaging customers in ways that improve their experiences and likelihood of making your business their go-to dining destination, our signature REM package is for you.
We understand that there's no one-size-fits-all solution when it comes to helping businesses in the food and beverage space reach their engagement goals. That's why we're proud to offer additional reputation services including:
When search engines help prospective customers figure out where to find the best ice-cream, wine or other food selections in your area, will your restaurant be where diners are directed?
Our team of search engine optimization experts can ideate and craft keyword-driven posts for your restaurant's blog that will build your reputation as a community staple, your search engine rankings, and your ability to win reservations. If that sounds valuable to you, learn more about our Blog Writing service.
Social Media Management
From helping you amplify traction on mouth-watering photos of your best dishes to aiding in your development of several best practices when it comes to content-sharing, creating and more, our team of Instagram, Twitter and Facebook-fluent professionals are ready to help your restaurant reach its audience.
Our pragmatic, impactful and white-hat social strategies are waiting to help you reach your goals so learn more about Social Media Management today.
Workshops & Training
Our workshops equip your team with the skills they need to create best-in-class consumer experiences.
Join companies in your industry that have improved their revenue and reputations, online and off, by leveraging our renowned programs.
Not sure which service or combination of services is right for you? Let one of our onboarding experts assess your unique needs and make recommendations by booking your free introductory call below or contact us with any questions you may have.