Review Concierge

(Our Original Review Management + Marketing Package)

More than 86% of consumers read online reviews before making a buying decision. Knowing that so many shoppers use reviews as a trusted source, reputation and online review management are critical tasks as it targets customers that are actively making a purchasing decision.
 

Our Review Concierge service is designed for entrepreneurs and managers who want to organically influence that buying behavior.
 

The Reputation Lab ensures that reviews earned on platforms like Yelp, Google, HomeAdvisor, and Apartments.com are quickly managed with engaging management responses, showing consumers that your business finds value in the feedback provided - and that’s just the start!

  • Monitor:

    • Monitor reviews on the ten sites that are most important for your business

  • Respond:

    • A Discovery Process in which we will gain more insight into your services and business so that your dedicated Content Manager can create Management Responses that are on brand for your company

    • Unique, engaging and timely management responses to each of your online reviews; no cookie-cutter responses or software generated messaging

    • Management responses which protect your brand and showcase your unique selling features; these review channels have large audiences and serve as a platform for your overall marketing message

  • Capture:

    • Review capture tools that enable your business to increase the volume of reviews earned each month; consumers trust businesses with a steady stream of reviews 

  • Promote:

    • Social share your reviews on sites like Facebook, letting your social audience see your rave feedback

    • A review widget which allows you to display customer feedback and ratings on your website

    • Social media image creation and posting

    • Local SEO and Google My Business optimization/elevation

  • Report:

    • Month-end reporting with review score data, sentiment analysis and Net Promoter Score (NPS)

    • Multi-Unit management and reporting is available

Our Review Concierge service includes:

Here's a Taste of the Professional Responses We'll Bring to Your Online Feedback

Veterinary Center - East Coast

Isabelle - Excellent, Caring Experience

We have now had our dog Franca for just two years. As a new pet parent I wasn’t sure where to go but after an online search we found this practice. I couldn’t be happier with the team at this office. The doctors are very skilled and knowledgeable, providing great instruction on proper diet and care for a new dog owner. Jen at the front desk and the rest of the support staff are great too. Given that our dog is young, we haven’t had to go here for much beyond vaccines and annual check-ups, but if something more significant should come up, I know we’re in good hands. They also recommended a great groomer for us and we have boarded Franca here once while we were out of town for a long weekend. 

Dear Isabelle,

 

We hope you and Franca are doing well and we thank you for taking the time to share your heartfelt review.  From our doctors to our technicians and the receptionists who greet each of our patients, we take great joy in helping pet-parents better understand how to care for their furry family members. Seeing our patients happily wag their tails is more than enough gratitude for our work but your praise certainly warms us. We look forward to helping Franca live her best life for many years and invite you to be in touch if we can help with anything more.

 

All the best,

ABC Veterinarian Office

Automotive Repair Center - Virginia

Sally - They now have a lifetime customer - or until I have to move again

This place was great!  My 8-year old Honda Accord was a bit overdue on an oil change and once it started making some funny noises every time I came to a stop, I knew it was time to find a garage.   Being new to the DMV area and not knowing many people here, I jumped online to see if I could find a reputable garage.  After about 15 minutes of research and a couple of calls I called ABC’s Garage and made an appointment for Saturday morning.  I dropped my car off by 8:00 am as requested and by 9:30 I had received a call explaining the cause of the noise (brakes), the two possible solutions and the pricing for each.  I weighed my options (and did a quick google search while on the phone to make sure the pricing quoted was fair).  I went for the new brake pads and rotors.  By 11:15 my car was ready and it’s been running just fine ever since.

Dear Sally,


We were thrilled to earn your business once but learning that we can look forward to keeping your car in tip-top condition for many years to come leaves us smiling from ear to ear.  We thank you for sharing your accolades and we will see you for another oil change in 5,000 miles.  Please be in touch if we can assist with anything more and thank you again.

 

Make it a great day!

ABC’s Garage

200+ Unit Mid-Rise Apt. - West Coast

DP45 - Don't Do It

I just moved out and can honestly say living there was the worst year.  The place looks nice on the surface but $1800 per month I expect to be able to sleep in peace in my own home.   noisy neighbors with footsteps and tv noise up until 3am each night.  Moving out was a night mare cramming on elevators with everyone.  Its now been three weeks and no security deposit refund yet.  Management should be ashamed of themselves.

Dear DP45,

 

It is our goal to ensure that each of our residents are able to relax and recharge in the comfort of their home and we are sorry to learn of your troubles with outside noises seeping into your apartment. While we often find that many of these matters can be easily resolved with a friendly neighbor-to-neighbor conversation, we understand that not everyone will have comfort in doing so and we are always happy to assist in creating harmony within our community. We are aware of your challenges with moving out and we once again regret that the freight elevator had already been reserved for your desired date. Our leases detail the anticipated time line one can expect in regard to security deposits and while we trust you will find this arriving in your mail in the days ahead, we do encourage you to be in touch should that not occur. Once more, it was a pleasure to have you as part of our community and we if we can do anything more, please let us know.

 

Best Regards,

Your friends at ABC Community

Not ready to schedule your free introductory call to learn how Review Concierge can help your business? Consider reading more of our response examples across other industries or explore our additional solutions below. You can also contact us with any questions you may have.

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