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Review Response

For many General Managers and business leaders, responding to online reviews can be a time-consuming activity that can slip down the list of priorities managed every day. The first step to enhancing your online reputation is understanding the power of online reviews and appropriately engaging with customers who are writing reviews about your hospitality business.  Our team of dedicated content managers monitor and craft uniquely tailored responses to influence buyer behavior and build guest loyalty.

Our Review Response service includes:

  • A Discovery Meeting, focused on gaining a full understanding of your hotel or restaurant, both as it relates to the facility and operations, and the brand messaging and voice


  • Engaging, on-brand and timely management responses to each of your online reviews


  • Uniquely written (not software generated) responses from content managers with experience in the hotel and restaurant businesses and who know how to appropriately handle resolution


  • Management responses which identify your unique selling features; these review channels have large audiences and serve as a platform for your overall marketing message


  • Management of the review dispute process


  • Month-end reporting


You may also be interested in our signature Reputation Enhancement and Management service

Did you know?

Of consumers believe that a hotel that responds to reviews cares about its customers

Of customers are more likely to book a hotel that responds to reviews versus a comparable hotel that doesn’t  

Of travelers are willing to pay more for a hotel with a higher review score

Sources: Trustyou, Phocuswright, Siteminder