How Do I Handle an Inappropriate Review?

💬 “A guest used offensive language in a review—what can you do?”

TripAdvisor allows you to dispute reviews that contain inappropriate or non-family-friendly content. Here’s how to take action:

Go to Your Management Center and open the Reviews tab
Click “Report Review” on the offending post
Choose the reason—in this case: “It’s inappropriate or not family-friendly.”
Explain the issue and highlight the offensive language in the text box
Submit your dispute—TripAdvisor typically responds within 1–2 days

Protect your team, protect your brand, and keep your online presence respectful and accurate.

🌟 Here’s to a safer, more positive review space.

The Reputation Lab guides hotels through tough review situations with confidence and clarity.

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