Elements of Leadership
A Leadership Development Experience by The Reputation Lab
Elements of Leadership by The Reputation Lab is an immersive leadership development experience designed specifically for hospitality supervisors and emerging leaders.
Through reflection, discussion, and highly interactive leadership exercises, participants strengthen the leadership skills needed to guide teams, elevate guest engagement, and shape a strong service culture.
Each session is intentionally limited to 30 participants to ensure meaningful discussion, interaction, and peer learning throughout the program.
Developing Hospitality’s Next Generation of Leaders
Hospitality supervisors are often promoted because they excel operationally.
Yet leadership requires an entirely different set of skills — communication, composure, awareness, and the ability to guide teams through complex situations.
Elements of Leadership helps emerging leaders develop the habits and behaviors that define effective hospitality leadership.
Over the course of this two-day leadership development experience, participants explore the conversations, decisions, and leadership behaviors that shape strong teams and exceptional guest experiences.
Participants leave with practical frameworks they can immediately apply within their departments.
The Six Elements of Leadership
At the heart of the program are six foundational leadership elements inspired by the Periodic Table of Elements.
Each leadership element functions as a building block of effective leadership behavior. Workshops combine multiple elements, creating a “compound” of leadership skills that participants apply in real-world hospitality situations.
Influence (In)
Who you are speaks louder than your title.
Leadership influence is built through credibility, consistency, and the example you set for your team.
Awareness (Aw)
Reading people, situations, and numbers.
Great leaders notice what others miss. Awareness includes emotional intelligence, operational awareness, and understanding performance indicators.
Inquiry (Iq)
Asking the question that changes everything.
Leaders who ask the right questions unlock insight, encourage accountability, and guide teams toward better decisions.
Clarity (Cl)
Saying what you mean — directly and kindly.
Leadership requires the courage to communicate expectations and feedback clearly.
Composure (Cm)
Controlling your temperature to set theirs.
Hospitality leadership often happens under pressure. Composure allows leaders to steady their teams and guide them through difficult moments.
Ownership (Ow)
Acting, owning, and building others who do the same.
Ownership is the foundation of accountability and trust within high-performing hospitality teams.
What Makes This Leadership Experience Different
Many leadership development programs rely heavily on lectures.
Elements of Leadership is intentionally designed to be interactive and reflective.
Examine their leadership habits
Practice real leadership conversations
Explore hospitality leadership scenarios
Apply leadership frameworks to real workplace situations
Learn from peers across different hospitality organizations
This experience is designed specifically for the realities of hospitality leadership.
The Two-Day Leadership Experience
Day One – The Foundation
Participants explore leadership identity while building awareness and inquiry skills that shape effective leadership.
Workshops
- From Supervisor to Leader
- Emotional Intelligence in Hospitality
- The Right Question
- Leading by the Numbers
Day Two – The Practice
Day two focuses on communication, coaching, and leadership behaviors that shape team culture and guest experience.
Workshops
- Coaching vs Correcting
- Difficult Conversations
- Guest Experience as Leadership
Who Should Attend
Typical attendees include:
Front Desk Supervisors
Housekeeping Supervisors
Food & Beverage Supervisors
Guest Experience Managers
Assistant Front Office Managers
Department Supervisors and Team Leaders
Many participants are supervisors who have recently been promoted or leaders being developed for future department leadership roles.
Why Hotels Send Their Leaders
General Managers and HR leaders often send supervisors who are on the path to becoming future department leaders.
Elements of Leadership accelerates this development by strengthening the leadership behaviors that guide teams and shape guest experience.
Participants return to their hotels with practical leadership frameworks they can immediately apply within their departments.
Meet the Facilitators
Brian Price
Brian Price is the Founder and President of The Reputation Lab.
Over the past two decades, Brian has built his career both inside hotels and alongside hotel leadership teams. He spent 16 years working within hotel operations before founding The Reputation Lab, where he has spent the past 12 years helping hotels strengthen guest engagement, service culture, and reputation performance.
Through his leadership programs and consulting work, Brian has trained more than 3,000 hospitality professionals across the United States and the Caribbean, working closely with hotel leadership teams to translate guest feedback and frontline experiences into practical leadership strategies.
His programs are known for being practical, engaging, and immediately applicable for hospitality teams.
Maryalice “Mavi” Giroux Viljoen
Maryalice “Mavi” Giroux Viljoen is a hospitality and people development leader with more than 20 years of experience spanning hotel operations, HR, organizational design, and executive coaching.
A UC Berkeley-certified executive coach with a Master’s in Organizational Leadership from Gonzaga University and published research on servant leadership, she has spent her career at the intersection of operational excellence and human potential.
Mavi has served as a General Manager, VP of HR and Training, adjunct professor, and independent consultant — including a two-year engagement building a bilingual hospitality management curriculum in Honduras from the ground up.
Elements of Leadership is a program she co-developed, built on the belief that great hospitality starts with great leadership.
Program Availability
Elements of Leadership is offered in a limited number of cities each year.
To preserve the interactive nature of the program, The Reputation Lab intentionally hosts only a small number of sessions annually, each limited to 36 participants.
Rather than delivering a high-volume training program, Elements of Leadership is designed as a curated leadership experience for hospitality supervisors ready to grow into the next stage of leadership.
Scheduled Programs
If a program is scheduled near your region, we encourage early registration.
Seats may fill quickly.
Upcoming sessions include:
- Houston, TX – Fall 2026
- Los Angeles – Winter 2027
- South Florida – Spring 2027
- New England – Fall 2027
Program Pricing & Information
If you are interested in bringing supervisors or emerging leaders to Elements of Leadership, we invite you to request detailed program information and pricing.
Our program overview includes:
👉 Complete program structure
👉 Workshop descriptions
👉 Leadership framework overview
👉 Registration information
👉 Program pricing details
Be Notified About Future Programs
If you do not see a program scheduled near your region, you can register your interest.
Cities with strong interest are often prioritized for future Elements of Leadership experiences.
Frequently Asked Questions
Who should attend?
Elements of Leadership is designed for hospitality supervisors and emerging leaders responsible for guiding teams and shaping the daily guest experience.
Typical attendees include Front Desk Supervisors, Housekeeping Supervisors, Food & Beverage Supervisors, Guest Experience Managers, Assistant Front Office Managers, and department leaders.
What is the typical group size?
Each session is intentionally limited to 30 participants to ensure meaningful discussion and interaction.
Participants engage with peers from different hospitality organizations and learn from shared leadership experiences.
Can we send more than one attendee?
Yes. Many organizations send multiple supervisors together.
This often strengthens the learning experience because participants return to their property with shared leadership frameworks and vocabulary.
Do you offer volume discounts?
Yes. Hotels and management companies sending multiple participants may qualify for volume pricing.
Please contact us if you are planning to register multiple attendees from the same organization.
How can we pay?
We accept credit card payments, ACH transfers, and company checks.
Invoices are issued at the time of registration and are typically due Net 30 days.
Registrations made within 30 days of the event require Net 5 payment terms.
Participants will not be admitted if payment has not been received prior to the event.
Can we transfer our registration?
Yes. Registrations may be transferred to another supervisor or manager within your organization.
Where will the program be held?
Programs are typically hosted in conference centers or dedicated meeting venues, not inside hotel properties. This allows participants to focus fully on the leadership experience.
Venue details will be provided to registered attendees.
What if The Reputation Lab cancels?
If The Reputation Lab must cancel an event, participants will receive a full refund of their registration fee.
Six Elements. Seven Workshops. Stronger Leaders.
Leadership shapes culture.
Culture shapes guest experience.
Elements of Leadership helps hospitality supervisors develop the skills needed to guide teams and elevate service performance.