The Reputation Lab is a hospitality consulting agency specialized in managing and
elevating the online reputation of hotels and restaurants on platforms like TripAdvisor, Yelp and Facebook.
We work with both independent and branded hotels, including W Hotels, Marriott, InterContinental, and Hyatt to facilitate a reputation management strategy aimed at increasing online visibility, engaging your customers, and converting more shoppers to future guests and revenue producers.
We monitor guest reviews received on online platforms, and alert your team to resolution opportunities
We create custom responses to guest reviews, and publish them after your team's approval
We elevate on-property guest experience through our Guest Engagement Training Model
We analyze your performance on weekly calls and provide a detailed summary on month-end reporting