The Reputation Lab is a consulting agency specialized in managing and
elevating the online reputation of hotels, restaurants and several other businesses on platforms like TripAdvisor, Google and Yelp.
We work with both independent and branded hotels (including W Hotels, Marriott, InterContinental, and Hyatt), restaurant chains and boutiques, automotive professionals, residential services providers and more to facilitate a reputation management strategy aimed at increasing online visibility, engaging your customers, and converting more shoppers to future guests and revenue producers.
Monitor
We monitor customer reviews received on online platforms, and alert your team to resolution opportunities
RESPOND
We create custom responses to guest reviews, and publish them after your team's approval
ENGAGE
We elevate on-property guest experiences through our Guest Engagement Training Model
ANALYZE
We analyze your performance on weekly calls and provide a detailed summary on month-end reporting
Platforms we monitor
Hotels / Hospitality
TripAdvisor, Google, Booking.com, Expedia, Hotels.com, Airbnb.com, VRBO & more
Restaurants
OpenTable, Yelp, Google & more
Residential Apartment Leasing
ApartmentRatings.com, Apartments.com, ZillowRentals.com, OnRadPad.com & more
Residential Services
Angie's List, HomeAdvisor, Google, Yelp & more
Spas and Beauty
TripAdvisor, Google, Yelp & more
Automotive Professionals
Yelp, Google, Angie's List & more
Animal Services
Yelp, Google, Angie's List & more
DID YOU KNOW?
Of customers say reviews are important to them when determining where to stay
Of customers say seeing a management response to reviews is important to them
Of customers say a management response to a bad review makes them think highly of the business
Source: Forrester Consulting on Behalf of Tripadvisor
Our Services
Reputation Enhancement and Management
We provide training, strategy, and deployment to make your business stand out from the crowd
Review Response
Our dedicated team of content managers provide unique, engaging, and timely responses
Social Media Management
We develop a strategy and communication plan that will elevate your online reputation
Learn About the Services We Offer Your Industry
Supercharge your review management and marketing needs with our 65+ years of hospitality experience.
Turn-key car dealership, body and auto repair shop review management and marketing solutions.
Review management and marketing solutions that help restaurants thrive in today’s digital age.
Review management and marketing services that help you find better tenants faster.
Grow your veterinary, grooming or other animal services businesses with our tailored tools for pet professionals.
HVAC technician’s, plumber’s, and other residential professional’s one-stop-shop for maximizing their online reputation and engagement efforts.
